Privacy Policy

This Privacy Policy is provided by lagna360.com, operating from Ontario, Canada ("Company", "we", "us", or "our"). It explains how information about you is collected, used and disclosed when you use and access our astrology platform, which includes the Lagna360 App for Mac, Windows, and Web (the "App"), the Lagna360 website (the "Site"), and all related tools and services (collectively, the "Services").

Location: Ontario, Canada
Contact: support@lagna360.com

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

Information You Provide to Us. We collect information you provide directly to us. For example, we may collect information when you create an account with Lagna360, fill out a form, create a horoscope, upload content, request support, send us an email, or otherwise communicate or interact with us. The types of information we collect may include your name, email address, postal address, password, demographic information, voice, image, and other information you choose to provide.

Sensitive Information. We collect birth date, birth time, and birth location to provide astrological services. This information, when combined, may be considered sensitive personal information. We apply additional safeguards to protect this data, including encryption and access controls. We use this information solely to generate your horoscope and provide astrological insights. We do not use this information for any purpose other than providing the Services you have requested.

Information We Collect Automatically. When you access or use the Services, we may automatically collect information about you, including:

Log Information: We log information about your use of the Services, including how you use the App, the type of browser you use, browser language, access times, pages viewed, duration of time for which you viewed a page, your IP address and the page you visited before navigating to the Services.

Device Information: We collect information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that helps us to better understand how the Services are used and improve the Services and your experience. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in the Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.

Use of Information

We may use information we collect from you for various purposes, including to:

• Provide, maintain, analyze, test, and improve the Services and our technology;
• Provide and deliver the services you request, and the services we provide to users of the Services, and to process transactions and send you related information, including confirmations and invoices;
• Send you technical notices, updates, security alerts and support and administrative messages;
• Respond to your comments, questions and requests and provide customer service;
• Communicate with you about products, services, offers, promotions, rewards, and events offered by us and others, and provide news and information we think will be of interest to you;
• Monitor and analyze trends, usage, performance, and activities in connection with the Services;
• Detect, investigate and prevent fraudulent transactions and other illegal activities and protect our rights and property;
• Personalize and improve the Services and for research and development purposes;
• Link or combine with information we get from others to help understand your needs and provide you with better service; and carry out the purposes for which the information was specifically collected or for which you provided consent.

Note with Respect to the Use of Horoscope Information: Notwithstanding the foregoing, we protect the information contained in the Horoscope you create using the Services (the "Horoscopes") as Confidential Information, and limit our use thereof, in accordance with the confidentiality obligations set forth in our Terms of Service. The Services automatically process your Horoscope, but it does not involve human access to your Horoscope unless: 1) you provide your consent (e.g., for the purpose of providing customer support); 2) you request our personalized astrological consulting service – which uses humans (who are subject to confidentiality obligations) to create the horoscopes and predictions; or 3) we are required to do so by law. If you use our Consulting Service or provide opt-in consent, we may also use your Horoscope to analyze and improve the quality of our service and our technology. If you provide us your consent and later change your mind, you are free to withdraw your consent at any time by deleting your account.

Note with Respect to YouTube API Services: We use YouTube's API Services in connection with the Services to provide certain features. Such use is subject to Google's Privacy Policy located at www.google.com/policies/privacy and the YouTube Terms of Service located at https://www.youtube.com/t/terms. In addition to our normal procedures for managing and deleting stored data, you can manage and revoke access to your YouTube API data via the Google security settings page at https://security.google.com/settings/security/permissions.

Automated Decision-Making and Artificial Intelligence

We use automated systems and artificial intelligence to:

• Generate astrological interpretations and predictions
• Analyze planetary positions and chart combinations
• Provide personalized insights based on your birth data

These automated processes:

• Do not make decisions that have legal or similarly significant effects on you
• Are designed to provide informational and entertainment content
• Can be supplemented by human consultation services upon request

If you have concerns about automated processing, you may contact us to request human review of any interpretation or request our Consulting Service for personalized human analysis.

Data Retention

We retain your personal information for as long as necessary to:

• Maintain your account and provide Services
• Comply with legal obligations
• Resolve disputes and enforce agreements

Specific retention periods:

• Account data: Duration of account plus 3 years after deletion
• Horoscope data: Duration of account; deleted upon account deletion
• Log/analytics data: 24 months
• Marketing preferences: Until you opt out
• Payment records: 7 years (legal requirement)

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

Essential Cookies: Required for the website to function. Cannot be disabled.

• Session management
• Security features
• User authentication

Analytics Cookies: Help us understand how visitors use our site.

• Google Analytics 4 (GA4)
• Microsoft Clarity (session recordings and heatmaps)

Advertising/Marketing Cookies: Used to measure advertising effectiveness and deliver relevant advertisements.

• Meta Pixel (Facebook/Instagram)
• Google Ads
• Reddit Pixel (may be used)

These advertising partners may receive hashed or anonymized identifiers, page view and conversion events, and device and browser information. We use server-side tracking for some advertising pixels, which sends data directly from our servers to advertising platforms. This data is processed according to each platform's privacy policies.

Managing Cookie Preferences: You can manage cookie preferences through:

• Our cookie consent banner
• Your browser settings
• Platform-specific opt-outs:
  • Google: adssettings.google.com
  • Meta: facebook.com/settings/?tab=ads
  • General opt-out (US): aboutads.info/choices
  • General opt-out (EU): youronlinechoices.eu

International Data Transfers

Lagna360 is based in Canada and processes data in Canada and the United States. If you are located outside these countries, your information will be transferred internationally.

For transfers from:

• EEA/UK: We rely on Standard Contractual Clauses (SCCs) approved by the European Commission
• India: Transfer is based on your consent and contractual necessity
• Other jurisdictions: We ensure adequate protections are in place

By using our Services, you consent to the transfer of your information to Canada and the United States, which may have different data protection laws than your country. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

Sharing of Information

As a general rule, we limit the circumstances in which we disclose your information to third parties. However, in certain limited circumstances, as described in this privacy policy, we need to do so to run our business, to provide and improve the Services, and to comply with legal requirements. Remember that there is no human access to your Horoscope, except as explicitly described above, and any sharing is subject to the confidentiality obligations set forth in our Terms of Service.

We may share information as follows:

• With vendors, consultants and other service providers who need access to such information to carry out work on our behalf, including, but not limited to, third-party payment processors and vendors who assist us in providing, developing, testing and improving the Services and our technology;
• In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
• If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of us or others;
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company (provided that your Horoscope will remain subject to the confidentiality obligations); and
• With your consent or at your direction, including if we notify you through the Services or otherwise that the information you provide will be shared in a particular manner and you choose to provide such information.
• We may also share aggregated or anonymized information that does not directly identify you.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Services and other websites and better understand your online activity.

Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security assessments.

Your Choices

Account Information. You may update, correct or delete information provided to us in connection with the Services at any time by self-service through our portal lagna360.com. If you wish to delete or deactivate your account, you may do so at anytime through the portal lagna360.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with the Services.

Promotional Communications. You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Children's Privacy

Our Services are intended for a general audience and are not directed to children under 13 years of age (or 16 in certain jurisdictions including parts of the European Union). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@lagna360.com and we will delete such information.

If you are under 18 years of age, please obtain parental or guardian consent before using our Services.

Your California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You can request information about:

• Categories of personal information we collect
• Sources of that information
• Business purposes for collection
• Categories of third parties with whom we share information
• Specific pieces of personal information we hold about you

Right to Delete: You can request deletion of your personal information, subject to certain legal exceptions.

Right to Correct: You can request correction of inaccurate personal information.

Right to Opt-Out: You can opt out of:

• Sale of personal information (we do not sell personal information)
• Sharing for cross-context behavioral advertising

Right to Limit Use of Sensitive Personal Information: Birth date, time, and location used for horoscope generation are used only to provide the Services you requested.

Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

To exercise these rights, contact us at support@lagna360.com or use the self-service options in your account settings. We will respond to verifiable requests within 45 days.

Categories of Personal Information Collected (past 12 months):

• Identifiers (name, email, IP address)
• Personal information (birth date, birth time, birth location)
• Internet activity (browsing history, interactions with Services)
• Geolocation data (derived from IP address)
• Inferences (astrological interpretations)

Sale and Sharing: We do not sell personal information. We share information with advertising partners (Meta, Google) for cross-context behavioral advertising as described in the Cookies section. You may opt out of this sharing by adjusting your cookie preferences or contacting us.

Users in the European Economic Area and United Kingdom

If you are in the European Economic Area ("EEA") or the United Kingdom ("UK"), you have certain rights and protections under the law regarding the processing of your personal data, including under the General Data Protection Regulation (GDPR) and the UK GDPR.

Legal Basis for Processing

When we process your personal data we will only do so in the following situations:

• We need to use information about you to perform our responsibilities under our contract with you such as to process your horoscopes and provide the Services you have requested;
• We have a legitimate interest in processing information about you. For example, we may process information about you to send you marketing communications, to communicate with you about changes to our Services, and to provide, secure, and improve our Sites and Services;
• We need to process information about you to comply with our legal obligations;
• We may process information about you with your consent, which you may revoke at any time (see the "Your Choices" section above).

Data Subject Requests

If you are in the EEA or UK, you have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may contact us as indicated below. We will respond to your request within 30 days.

Notice to Users in India

If you are in India, the Digital Personal Data Protection Act, 2023 (DPDP Act) provides you with certain rights regarding your personal data.

Your Rights:

• Right to access information about your personal data
• Right to correction and erasure of personal data
• Right to grievance redressal
• Right to nominate another person to exercise rights

Consent: By using our Services, you consent to the collection and processing of your personal data as described in this policy. You may withdraw consent at any time by deleting your account.

Data Fiduciary: lagna360.com acts as a Data Fiduciary under the DPDP Act.

Grievance Officer:

• Title: Privacy Officer
• Email: support@lagna360.com

We will respond to grievances within 30 days.

Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users without undue delay
• Notify relevant supervisory authorities as required by law (within 72 hours for GDPR)
• Provide information about the nature of the breach and steps you can take to protect yourself

Questions or Complaints

If you are in the EEA or UK and have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: https://edpb.europa.eu/about-edpb/about-edpb/members_en

If you have any questions about this Privacy Policy, please contact us at support@lagna360.com.

We aim to respond to all inquiries within 30 days.